Most things are fastest to sort out from inside Call1v1 itself. Pick what you need below.
Report a user — fastest
Don’t email us about a person you met on a call: report them from their profile instead, so the report reaches us together with the account it’s about. Find them in your call history, open their profile, choose Report and add a screenshot if you have one. The Safety Center explains each step.
Check the Help Center first
Camera not working, coins not showing, can’t find someone again? The Help Center answers the most common questions and is usually quicker than waiting for a reply.
Email us
For anything else — payments, refunds, account problems, appeals, or requests about your personal data — write to [email protected].
What to include
- your Call1v1 username or user ID (shown on your profile);
- for payments: the date, amount, payment method and the email on your receipt;
- for an account problem: what you were doing and what you saw, with a screenshot if you can;
- for a data request: what you want us to do — access, correct or delete your information.
We will never ask for your password, a verification code, or your full card number. Anyone who does is not us.